We want to make your booking experience as simple and transparent as possible. If you need to cancel your reservation, you may do so within 5 working days of making your booking to receive a full refund, provided the booking falls within the applicable cooling-off period.
Cancellations made after the 5 working-day cooling-off period are generally not eligible for a refund, unless otherwise required by South African law or agreed upon in writing by Resorts Centre.
If you believe your booking qualifies for a refund under exceptional circumstances, please contact our support team at info@resortscentre.co.za. Each request will be reviewed in accordance with our policies and applicable legal requirements.
Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.